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Car-shuttle operator manual · not legal adviceBecome a Shoulder Season Driver
Car-shuttle drivers on Shoulder Season are independent businesses — same model as guides. You drive the customer's vehicle from start to finish (raft put-in→take-out, MTB trailhead→bottom, ski-tour start→exit) so the car is waiting when they finish. Nobody rides along. We provide bookings and take a booking fee. You handle insurance, drivers, keys and the road.
1. Who this is for
- Independent operators (or small teams) who move customer-owned vehicles start → end for raft, MTB or ski touring.
- Not for gig “Uber-style” passenger rides, bike-trailer people haulers, or uninsured friends with a personal policy.
- Fastest overlap with guides: many outfitters already run car shuttles — list that service once insurance and SOPs are in place.
2. Step-by-step checklist
- Form a business entity and get an EIN if you don't have one.
- Talk to a broker about CGL + garagekeepers + hired/non-owned auto for driving customer cars.
- Set driver standards: valid license, MVR, background check, age/experience rules your insurer requires.
- Write SOPs: key handoff or lockbox, pre/post photos, fuel rules, how drivers return (partner car, bike/e-bike, team of 2).
- Draft a customer authorization / waiver and a damage/claims process.
- Learn local put-in, trailhead and winter parking rules for the areas you'll work.
- Apply below. We ask for insurance, license and MVR proof before listing.
- Do not advertise paid shuttles on land that needs a commercial staging permit until you have it.
3. Business setup
- Entity: many operators use an LLC — see SBA: choose a business structure.
- EIN: free from the IRS — Apply for an EIN.
- Independent status: on Shoulder Season you are an independent business / 1099 payee, not our employee. You set methods, pricing and availability. We facilitate bookings and take a booking fee.
- Separate business bank account; keep COIs and driver files with renewal reminders.
4. Insurance
- Commercial general liability (CGL) for the business.
- Garagekeepers — damage to customer vehicles in your care, custody and control.
- Hired & non-owned auto (HNOA) — liability when driving vehicles you don't own.
- Personal auto usually excludes commercial shuttle use of customer cars. Do not rely on it.
- Ask a broker for quotes that explicitly cover “driving customer-owned vehicles for shuttle hire.” Outdoor / specialty markets (e.g. Outdoor Insurance Group) can point you to carriers; a local commercial auto broker is often the right call.
- Shoulder Season will ask for a current certificate before listing; we may ask to be certificate holder when our broker requires it.
5. License, MVR & how drivers return
- Every driver: valid license for the vehicle class; written MVR pull; background check; meet insurer age/experience rules.
- Keep copies on file; re-check MVRs on a schedule your broker recommends.
- Return logistics (no passenger fare): partner/chase car, bike or e-bike back, or a team of 2 where one drives the customer car and the other follows — arranged so you are not selling rides to the public. Carrying paying passengers is outside this product.
6. Keys, photos, waiver & claims
- Key handoff / lockbox: signed authorization, key/fob inventory, lockbox codes, who may drive, when keys are returned.
- Condition checklist + photos: timestamped shots of all sides, wheels/tires, windshield, interior overview, odometer and fuel at pickup and drop-off; note existing damage before you roll.
- Customer waiver / authorization: permission to drive, route limits, no unauthorized stops or extra drivers, fuel expectations, how to report issues.
- Damage & claims: written steps — secure the scene if needed, document, notify customer and your insurer promptly, and tell Shoulder Season if the booking came through us.
7. Local & winter rules
- Respect put-in / take-out and trailhead parking time limits, overnight bans and fee lots.
- Some land units list or permit commercial shuttle staging (example: BLM Moab permitted hiking & biking shuttles PDF). Check BLM SRPs / local ranger districts when in doubt.
- Winter / ski touring: winter tires or adequate traction; carry chains where required; check road closures and avalanche-control gates; confirm trailhead parking permits before you commit.
- Utah motor-carrier context (if your ops grow or cross into other transport): UDOT USDOT / FMCSA registration · UDOT operating authority — still, this product is vehicle-only car shuttle, not passenger carriage.
8. Taxes
- Track income; expect self-employment tax if you're a sole prop / disregarded LLC.
- Once payouts are live we may issue 1099-NEC or 1099-K as required. Collect sales/tourism tax if your state taxes shuttle services.
- Get a CPA for your state — this page is not tax advice.
9. What we require before listing
- Proof of insurance (CGL + garagekeepers and/or HNOA as applicable) with adequate limits for your work.
- Valid driver's license for each listed driver.
- Recent MVR (or insurer-acceptable equivalent) for each listed driver.
- Clear service area and activity types (raft / MTB / ski touring).
- We may pause listings if documents expire.
10. Apply to drive
Free to apply. Independent businesses only. We'll follow up for insurance, license and MVR copies before any listing goes live.
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